單項選擇題（）is software about the relation between the customer the customer and the supplier in marketing

A.Customer Relationship Management (CRM)
B.Customer service
C.Sales planning
D.Distribution channel


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1.單項選擇題（） is guaranteed by the full market supply and Just-In-Time (JIT)

A.Zero Inventory  
B.Zero  
C.Inventory  
D.Outsourcing inventory

2.單項選擇題（） is very convenient equipment for loading and unloading goods.

A. Crane   
B. Pallet truck  
C. Fork lift  
D. Fork lift truck

3.單項選擇題The area for unloading goods in warehouse is（）

A. receiving  space 
B. shipping space  
C. receive area 
D. collecting area

4.單項選擇題（）performs two basic functions-marketing and logistics.

A. Paper wrapping 
B. Packaging 
C. Warehouse 
D. Transportation

5.單項選擇題（）is the general meaning of the contract, bill, note and proof in the process of logistics.

A. Logistics activity    
B. Logistics documents    
C. Logistics  paper   
D. Documents

6.單項選擇題If the goods is damaged or lost in the process of logistics, the shipper can（）to carrier.

A.Claim  
B.ask for pay  
C.sue  
D.fight

7.單項選擇題（）is the function of loading goods in pallet and wrapping it.

A.Package 
B.Containerization  
C.Palletizing  
D.Sorting

8.單項選擇題（）is the way to deliver goods for different shippers in the same truck by the most economic route.

A.Joint Distribution  
B.United Distribution   
C.Multiple Delivery  
D.Joint Delivery

9.單項選擇題（） is not a physical wall, but a lot of virtual data to protect the computer network.

A. Date wall   
B. Date channel   
C. Database   
D. Firewall

10.單項選擇題（） is meant to provide facility for customer s need or inquiry and arrange it.

A. Service  
B. Business  
C. Customer service  
D. Making money