單項(xiàng)選擇題（）is software about the relation between the customer and the supplier in marketing.

A.Customer Relationship Management
B.Customer service
C.Sales planning
D.Distribution channel


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1.單項(xiàng)選擇題If the goods is damaged or lost in the process of logistics, the shipper can（）to carrier.

A.claim 
B.ask for pay 
C.sue 
D.fight

2.單項(xiàng)選擇題（）is the function of loading goods in the pallet and wrapping it.

A.Package 
B.Containerization 
C.palletizing 
D.sorting

3.單項(xiàng)選擇題（）is to protect goods not to be deteriorated like for and medicine.

A.packaging
B.special packaging
C.green packaging  
D.vacuum packaging

4.單項(xiàng)選擇題（）is the way to deliver goods for different shippers in the same truck by the most economic route.

A.Joint distribution 
B.United distribution 
C.Multiple deliveries 
D.joint delivery

5.單項(xiàng)選擇題（）is not a physical wall but a flow virtual data to protect the computer network.

A.data wall 
B.data channel 
C.database 
D.firewall

6.單項(xiàng)選擇題（）means to provide facility for customer’s need or inquiry and arrange it.

A.service
B.business
C.customer service
D.making money

7.單項(xiàng)選擇題Saving or reducing expenditure in business is（）

A.save money
B.increase cost
C.cost planning
D.cost control

8.單項(xiàng)選擇題（）is guaranteed by the full market supply and just-in-time logistics.

A.zero inventory 
B.stock  
C.inventory  
D.outsourcing inventory

9.單項(xiàng)選擇題（）has 3 specific points: fixed port, fixed line and announcing shipping time in advance.

A.liner transport  
B.line ship 
C.line container 
D.line

10.單項(xiàng)選擇題（）is very convenient equipment for loading and unloading goods.

A.crane 
B.pallet truck 
C.fork lift 
D.fork lift truck