單項選擇題Customer concerns about technology maturity, cost effectiveness, quality of work life, and increased productivity and accuracy drive product demand in which SMB technology sector?（）

A. security
B. wireless
C. network storage
D. e-commerce
E. switching and routing


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1.單項選擇題What is true about the Cisco SBR methodology?（）

A. provides an opportunity to build short-term consultative relationships with customers
B. provides an opportunity to build long-term consultative relationships with customers
C. provides an opportunity to build consultative relationships with customers
D. provides an opportunity to sell more products

2.多項選擇題Which two benefits does Cisco Unified CallConnector provide to customer communications?（）

A. status of coworkers before placing a call
B. Connect feature in Communications Manager Express
C. IM contacts imported to an IP Phone
D. click-to-dial access only for WebEx meetings
E. Screen Pops for incoming calls

3.多項選擇題Which three of the following are bundled components in the SPA9000 Voice system?（）

A. web conferencing
B. auto attendant
C. voice mail
D. intercom and group paging
E. contact center features
F. a call-management device

4.多項選擇題Which three are the phases of the Cisco Smart Business Roadmap?（）

A. foundation
B. optimized
C. implemented
D. growth
E. finished
F. beginning

5.單項選擇題The Cisco 521 Wireless Express Access Point used in the Smart Business Communications System can be configured to operate in which mode?（）

A. controller-based mode only
B. either standalone mode or controller-based mode
C. standalone mode only