A.CRS Engine 
B.recording 
C.Cisco Agent Desktop 
D.monitoring 
E.Cisco Supervisor Desktop

A.Cisco Unified CallManager  
B.Cisco Unified CallManager BARS Utility  
C.Java plug-in  
D.SQL 2K Server 

A.All call processing immediately begins using the CRS Subscriber Database. 
B.Calls in queue are dropped. 
C.Agent calls are dropped. 
D.Agents are automatically logged out. 
E.CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database. 
F.Configuration changes are buffered until the CRS Publisher Database is restored.

A.Erlang B 
B.Erlang C 
C.AHT * BHCA 
D.VG ports + CTI ports 

A.It can be used in conjunction with another step. 
B.It allows the application programmer into another section of the application. 
C.Most of the Extended Get Digit String variables can be changed while the application is running. 
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.

A.Alarm and Trace Configuration  
B.debug session  
C.script validation  
D.script refresh

A.High Availability CRS Engines running on hardware from different server classes 
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors 
C.High Availability CRS Engines and database and a simplex Recording Server 
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers 
E.CCM co-resident deployment on an MCS 7815

A.CiscoMIVR.log 
B.CiscoMADM.log 
C.CiscoMEDT.log 
D.CiscoMCVD.log

A.The agent is not in the team currently being viewed by the supervisor.
B.The agent is not ready.
C.The agent is not on a call.
D.The agent is in Work State.

A.Premium only  
B.Enhanced and Premium only  
C.Standard, Enhanced, and Premium  
D.Cisco Unified Contact Center Express does not support embedded internet browser