A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
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A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
最新試題
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
How does the CRS Server know that it has received an ASR-enabled contact? （）
What level of control does a subflow have on the overall contact?（）
What is the default filename for the component trace file?（）
Which three of the following are valid CRS deployment scenarios? （）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）