多項選擇題By which ways does remote monitoring allow the monitored call to be selected?()

A.Agent Name  
B.Agent Extension  
C.application ID  
D.Media Group ID
E.CSQ ID  


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1.單項選擇題How often does the CSQ stat screen automatically refresh?()

A.1 second  
B.5 seconds  
C.10 seconds  
D.30 seconds  
E.60 seconds 

2.單項選擇題When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed? ()

A.Timeout  
B.SQL Error  
C.Successful  
D.Connection Not Available  

3.單項選擇題How can you configure the Prompt step to play different prompts following subsequent timeouts or retries? ()

A.Configure it as a Generated Prompt.  
B.Configure it as a Random Container Prompt.  
C.Configure it as an Escalating Container Prompt.  
D.Configure it as a Concatenated Container Prompt

4.單項選擇題Which step would you use to get information about the number of contacts currently in queue?()

A.Get Contact Info  
B.Get Session Info  
C.Get Call Contact Info  
D.Get Reporting Statistics 

5.單項選擇題Which step is designed to prompt a user to press or say a single-digit number to perform a specific function? ()

A.Menu  
B.Get Digit String  
C.Get Call Contact Info  
D.Extended Get Digit String

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When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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Which of the following is not a CRS Telephony or Media Subsystem?()

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What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

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What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?()

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