單項(xiàng)選擇題

An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. 
How many IPCC Express hardware servers would be required for this IPCC Express deployment?()

A.2  
B.3  
C.4
D.5  
E.6  
F.Depends upon where the supervisors are located


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1.多項(xiàng)選擇題Which two features are added when upgrading from IPCC Express Standard to Enhanced? ()

A.Agent Routing  
B.Historical Reporting  
C.Conditional Routing  
D.Prioritized Queueing  
E.Agent Queueing

2.單項(xiàng)選擇題Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? ()

A.supervisory recording  
B.WrapUp timer  
C.sending e-mails  
D.keystroke macros  
E.text chat  

3.單項(xiàng)選擇題Which feature is added when upgrading from IPCC Express Standard to Enhanced?()

A.text chat  
B.Log Out/Not Ready reason codes 
C.WrapUp State  
D.WrapUp timer  
E.competency-based routing

5.多項(xiàng)選擇題Which two are features of IPCC Express Enhanced?()

A.IVR Port Recording  
B.HTTP Triggers  
C.Supervisory Silent Monitoring  
D.sending e-mails  
E.Database Integration  
F.keystroke macros 

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