A.No.
B.Yes.
C.Yes, but they must be manually passed via input and output mapping.
D.Yes, but they must be manually created in both flows and have the same name.
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A.ICM steps
B.e-mail steps
C.media steps
D.database steps
A.CTI port
B.CTI Route Point
C.agent skills
D.JTAPI user
E.CRS prompt language
F.ASR provider
A.provider
B.CTI ports
C.call control groups
D.CMT Dialog Control Group
E.trigger
F.RM provider
A.Application Management to load applications
B.JTAPI Subsystem with the JTAPI Call Control Group
C.Database Subsystem communication with LDAP Directory
D.JTAPI Subsystem with the JTAPI provider
A.JTAPI
B.Cisco Media Termination (CMT)
C.MRCP ASR
D.MRCP TTS
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