A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
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A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
最新試題
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
Which interface is used to configure debug parameters for log files?（）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
How does the CRS Server know that it has received an ASR-enabled contact? （）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
How many skills may an agent have?（）
Which three are core server software components for IPCC Express?（）